AWD Rentals, LLC Rental Policies

Hours of Operation

Our Salt Lake Int’l Airport location is open Mon-Sat from 7AM to 8PM. We offer after hours and Sunday service by appointment only.

Airport Pickup

Salt Lake City Airport Location:

We pickup at the airport in the car that you rent! Our regular airport pickup times run from 7am to 8pm.

For early morning or late night arrivals we can arrange for parking lot vehicle pickups. Please email or call for specific details and instructions.

Rental Returns

To return a vehicle renters will meet the manager at the office and he will drive the party to the airport for drop off. The office is approximately a seven minute drive from the airport.

If there is a full car then the manager will meet the party at the airport. He will coordinate the specific time and place with you via phone call or text. At AWD Rentals we’re very flexible and we strive to accommodate all of our customers.

Late night returns: please contact AWD Rentals for specifics on late night return policies.

Rental Day Description

One rental day is defined as a 24 hour period starting from the time that the vehicle is picked up.

Renters who do not return their rental vehicle within a 2 hours of the agreed upon time will incur additional charges.

Mileage

Daily mileage allotment changes according to the duration of the rental period.

1-6 Days Rental Period: 300 miles per day.

7-10 Days Rental Period: 200 miles per day.

11-14 Days Rental Period: 150 miles per day.

15-21 Days Rental Period: 125 miles per day.

22-30 Days Rental Period: 100 miles per day.

Excess miles will be charged $.50 per mile.

Insurance

Every renter will have to provide proof of personal auto insurance with full coverage that extends to rental cars. If renters do not have full coverage extending to rental cars they will have to purchase supplemental collision coverage. If a domestic customer (US-Canada) does not have any auto insurance, they will have to purchase an actual auto insurance policy, and we’ll help set that up.

In some instances major Credit Cards provide collision coverage to rental cars. Upon request CC companies will send out a ‘proof of insurance’ email to us, and that is acceptable collision coverage.

International customers (outside US-Canada) will have to purchase an actual, short term auto insurance policy for driving in the USA. Contact us for specific details and we will set that up for you.

Pet Policy

Absolutely NO pets are allowed in our vehicles. Any vehicle that is returned and is deemed to have had animals in it will result in a cleaning fee equal to the Security Deposit. Please do not try to bring animals, this is a massive inconvenience especially when vehicles have to go back out quickly.

Off Road Policy

Driving of all rental vehicles is limited to improved, maintained roads only. This is described as all paved roads, graded dirt roads, or well maintained easy to moderate trails. Off road use of any kind is prohibited as well as rock crawling or driving on difficult trails.

Credit Cards

A major Credit in the name of the renter is required for all rentals. There must be credit available on the card used for the amount of the rental plus an additional deposit in theamount of $250 to $500, depending on the vehicle rented.

Credit card information is taken up front to guarantee the reservation.

Any Credit card used to pay for a rental must be presented at the rental counter in person by the named card holder.

Debit Cards are not accepted.

Security Hold

A $250- $500 security hold (depending on the vehicle) is required on all rentals.

The security hold is released at the time of vehicle return if there are no additional charges due. (i.e. Extra rental days, fuel, over miles, vehicle damage, etc…)

Winter Conditions

All of our vehicles are equipped with SNOW TIRES.

The lifted Jeeps (JK and JL Sports) have 35-inch snow rated tires.

WE DO NOT allow chains on our vehicles.

Roof Cargo Box

Roof cargo boxes – ideal for skis, snowboards, and additional baggage storage – are available on all vehicles as extras with minimal daily fees.

Towing

Towing is currently NOT allowed on any of our rental vehicles.

Cancellation

If you need to cancel your reservation, please notify us at least 72 hours in advance for full refund.

For cancellations made less than 72 hours in advance AWD Rentals will only refund 50% of the trip cost, up to $400.

Reservations cancelled within 24 hours of arrival are non-refundable.

24 hours notice is also required for early returns to receive any refund.

Age Requirements

Minimum Age: 25

Additional Drivers

1 additional drivers permitted

Minimum Age for Additional Drivers: 25

There is a $15/day charge for each additional driver beginning with the 3rd driver.

Driving Area

Renters should keep driving range within a 300-mile radius of Salt Lake City. Basically that extends north to Yellowstone National Park, and south to Zion National Park. Renters looking to travel beyond that radius please contact AWDRentals.

Mileage restrictions apply. Travel to Mexico is NOT allowed.

Fuel Policy

Vehicles must be returned with a FULL tank of gas.

Fuel will be charged at 5.00 gallons

Deposit Requirements

Cash deposits are not accepted.

AWD rentals accepts the following rental deposits:
VISA, Mastercard, AMEX, Discover

Payment Methods

AWD rentals accepts the following methods of payment:
All major credit cards.

Optional Charges and Coverage

Supplemental Collision Damage Coverage
27.00 per day

All renters must have full coverage from their personal auto insurance that extends to rental car cars. If they do not have full coverage they’ll have to purchase supplemental collision coverage. Renter’s Collision Protection is supplemental collision coverage available for renters. Covers the rental vehicle up to $20,000 in damages after a $250 deductible. (Deductible = Renter is responsible for the first $250 in damages) Cost is $27/day. (Please note: This is NOT a damage waiver but is an actual collision damage insurance policy)

Supplemental Liability Coverage
$20.00 per day

This coverage extends already existing liability coverage to $300,000 limit. Beneficial for renters with low liability coverage (example: $100,000 coverage is not very high when medical expenses become involved) who want better protection. If a customer is completely without auto insurance they’ll have to purchase an actual insurance policy.

Personal Accident Insurance
$10.00 per day

PAI covers things normally not handled by regular insurance when it comes to accidents. For example, if someone is injured or killed on a ski trip, the estate would be paid by the personal accident insurance.

Car Pac
$10.00 per day

Car Pac is for last minute emergencies and covers renter expenses. For example, if a key is lost and a new key fob needs to be ordered (ranging in cost from $250 – $400) the customer would be reimbursed from CarPac.

All drivers must be specified on the Rental Agreement and a copy of all driver licenses will be requested at the time of vehicle pickup.

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