Frequently Asked Questions
No, all of our vehicles are smoke free. Any vehicle that is returned and is deemed to have been smoked in will be charged a cleaning fee. Please, we ask that you not use tobacco products of any kind in the vehicles. Please do not use marijuana products in the vehicles, this will result in a cleaning fee.
Certainly. We understand that many of our customers use OK3Air and the Russ-McDonald Field/Heber City Municipal Airport. With a minimum of 24 hours advanced notice, we will be happy to meet you here or in Park City with your vehicle, for a delivery fee. Please contact us for details.
If you need to cancel your reservation, please notify us at least 72 hours in advance for full refund.
For cancellations made less than 72 hours in advance AWD Rentals will charge a Cancellation Fee equal to the first day’s rental cost, including taxes.
Reservations cancelled made within 24 hours of arrival are non-refundable.
24 hours notice is also required for early returns to receive any refund.
Yes, as outlined in your contract, if you are unable to fill the tank prior to the return of your vehicle, we will charge you a per gallon charge that will be clarified in your rental contract.
For your convenience, we are able to equip your rental vehicle with a roof top ski box, bike rack or child car seat for a modest additional charge.
No, but we pick you up at the airport in the car that you rented! Due to our online paperwork system and our convenient office location near the airport we can come meet you after you land. For after-hours arrivals, please contact us for pick up information.
Our minimum age is 21. All renters must provide a valid driver’s license at the time of rental car pickup.
No, all rentals must be reserved with a valid credit card.