Frequently Asked Questions


What are your Office Hours?

During Weekdays our office hours are from 7am to 8pm.

On the Weekends we’re open on an on-call schedule to make Airport Pick Ups and Drop Offs between 7am – 8pm, but we don’t keep staff in the office all day.

Pet Policy?

Absolutely NO pets are allowed in our vehicles. Any vehicle that is returned and is deemed to have had animals in it will result in a cleaning fee equal to the Security Deposit. Please do not try to bring animals, this is a massive inconvenience especially when vehicles have to go back out quickly.

I'm arriving Late Night, can you pick me up?

Due to the high number of red eye flights coming to Salt Lake, we do have a process set up to have a car waiting for you in the Economy Parking at the airport for late night arrivals. Please contact us for more details.

Is smoking allowed in your rental vehicles?

No, all of our vehicles are smoke free. Any vehicle that is returned and is deemed to have been smoked in will be charged a cleaning fee. Please, we ask that you not use tobacco products of any kind in the vehicles. Please do not use marijuana products in the vehicles, this will result in a cleaning fee.

Can you deliver my rental vehicle to Park City?

Certainly. We understand that many of our customers use OK3Air and the Russ-McDonald Field/Heber City Municipal Airport. With a minimum of 24 hours advanced notice, we will be happy to meet you here or in Park City with your vehicle, for a delivery fee. Please contact us for details.

If I have to cancel my trip can I obtain a refund?

If you need to cancel your reservation, please notify us at least 72 hours in advance for full refund.

For cancellations made less than 72 hours in advance AWD Rentals will only refund 50% of the trip cost, up to $400.

Reservations cancelled within 24 hours of arrival are non-refundable.

24 hours notice is also required for early returns to receive any refund.

Will I have to return the car with a full tank of gas?

Yes, as outlined in your contract, if you are unable to fill the tank prior to the return of your vehicle, we will charge you a per gallon charge that will be clarified in your rental contract.

I'm traveling with skis or bikes or kids.

For your convenience, we are able to equip your rental vehicle with a roof top ski box, bike rack or child car seat for a modest additional charge.

Do you have a kiosk at the Salt Lake City International Airport?

No, but we pick you up at the airport in the car that you rented! Due to our online paperwork system and our convenient office location near the airport we can come meet you after you land. For after-hours arrivals, please contact us for pick up information.

How old does one have to be to rent a car from AWD Rentals?

Our minimum age is 25. All renters must provide a valid driver’s license at the time of rental car pickup.

Do you accept cash for payment?

No, all rentals must be reserved with a valid credit card.

Do you have a Jeep Damage Waiver?

Yes, we have a Windshield Damage Waiver available in the Extras menu after you select your vehicle. For $20/day it covers any chips, cracks, or broken windshields that may occur while Jeep driving. It does not cover tire damage or vehicle physical damage.


View More Detailed Rental Policies

Sign up for exclusive discounts!