Rental Policies

Hours of Operation

Our Salt Lake Int’l Airport location is open Mon-Sat from 8AM to 6PM. We offer after hours and Sunday service by appointment only.

Shuttle Services

Salt Lake City Airport Location:


Our location is minutes away from the Salt Lake City airport. We recommend using Uber or Lyft to quickly get to our location for vehicle pick up.

Local Renters

Local Renters are required to show proof of residency as well as proof of insurance. If AWD Rental insurance is purchased this satisfies the insurance requirement.

Local Renters must possess a valid permanent drivers license. (Temporary licenses are not accepted)

Local Renters may not leave their personal vehicles at AWD Rental during the duration of their rental.

Rental Day Description

One rental day is defined as a 24 hour period from the time of vehicle pick up.

Renters who do not return their rental vehicle within a 2 hour (grace period) of the actual time of day the vehicle was picked up will incur additional charges.


Every vehicle rented comes with 300 miles per day included in the price based on the daily and weekly rates.

The monthly rate includes 3,000 miles per month.

We do not offer unlimited mileage. Sorry, we cannot make exceptions.

Off Road Policy

Driving of all rental vehicles is limited to improved roads only. This is described as all paved roads, graded dirt roads, or well maintained easy to moderate trails. Off road use of any kind is prohibited as well as rock crawling or driving on difficult trails.

Credit Cards

A major Credit in the name of the renter is required for all rentals. There must be credit available on the card used for the amount of the rental plus an additional $500 security hold.

Credit card information is taken up front to guarantee the reservation. Nothing is charged on the card until the vehicle is picked up. At that time the amount of the rental will be charged plus the security deposit of $500.

Any Credit card used to pay for a rental must be presented at the rental counter in person by the named card holder.

Debit Cards are not accepted.

Security Hold

A $500 security hold is required on all rentals. Security holds are taken at the time of vehicle pickup. Nothing is charged at the time of the reservation.

The security hold is released at the time of vehicle return if there are no additional charges due. (i.e. Extra rental days, fuel, over miles, vehicle damage, etc…)

Winter Driving

All of our vehicles are equipped with ALL SEASON tires.

WE DO NOT allow chains on our vehicles.

Ski Racks

Ski racks are available on all of our vehicles.


Towing is allowed on all vehicles equipped with a tow bar. Vans. Trailer weight must be within vehicle towing limit.


If you need to cancel your reservation, please notify us at least 72 hours in advance. For cancellations made less than 24 hours in advance there will be one day charge equal to the rental of the vehicle reserved.

24 hours notice is required for early returns.

Age Requirements

Minimum Age: 21

Age 21 to 69

Age 70 and over

21 and over


Additional Drivers

1 additional drivers permitted

Minimum Age for Additional Drivers: 21

There is a $5/day charge for each additional driver beginning with the 3rd driver.


Driving Area

Restricted to the United States West of the Mississippi River and Western Canada. Mileage restrictions apply. Absolutely NO travel to Mexico.


Fuel Policy

Vehicles must be returned with the fuel tank: As It Left

Fuel will be charged at 5.00 gallons


Deposit Requirements

Cash deposits are not accepted.

AWD rentals accepts the following rental deposits:

VISA, Mastercard, AMEX, Discover


Payment Methods

AWD rentals accepts the following methods of payment:

Traveler’s Cheques, Company Account, VISA, Mastercard, AMEX, Discover, Diners Club, Cash


Optional Charges and Coverage

Collision Damage Coverage

25.00 per day

Collision Damage Coverage for the rental vehicle. Covers the rental vehicle only for up to $20,000 in damages after a $250 deductible. (Deductible = Renter is responsible for the first $250 in damages) Cost is $25/day. (Please note: This is NOT a damage waiver but is an actual collision damage insurance policy)

All drivers must be specified on the Rental Agreement and a copy of all driver licenses will be requested at the time of vehicle pickup.

Cancellation Policy

It is requested that cancellations be made 72 hours in advance. Cancellations or early returns made less than 24 hours in advance will be charged a fee equal to one days rental on the selected vehicle.

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